In the context of the OS service provisioning, system administration plays a pivotal (critical/crucial/fundamental) role.
This is particularly the case when a system is accessed by multiple users. The primary task of a system administrator is to ensure that the following happens:
a. The top management is assured of efficiency in utilization of the system's resources.
b. The general user community gets the services which they are seeking.
In other words, system administrators ensure that there is very little to complain about the system's performance or service availability
This is not an exhaustive list, yet it represents most of the tasks which system administrators perform: