1 Help Desk Hello, Help Desk.
Man Oh, hi. I’ve got a problem with my computer. I
can’t get online.
Help Desk OK. First of all, check the cable at the back of
the computer. Is it connected?
Man Yes, it is.
Help Desk Now go to ‘Settings’.
Man OK, ‘Settings’. OK, I’m there.
Help Desk Then click on ‘Network’.
Man Click on ‘Network’. OK!
Help Desk Next, choose the network you want to join.
Man OK. I’m choosing ‘Office network’.
Help Desk Finally, enter your password.
Man I can’t remember what it is … Oh, yes, I
remember! It’s ‘password’. P, A, S, S, W, O, R,
D.
Help Desk That isn’t a very safe password.
Man But it’s easy to remember! … Oh, it’s working
now. I’m back online. Thanks for your help.
Help Desk You’re welcome. Glad I could help.
2 Help Desk Good morning. IT Help Desk.
Woman Oh, good morning. I wonder if you can help me.
I can’t find some important documents. They
were in a folder on my desktop. I think I
accidentally deleted them. Can I get them back,
do you think?
Help Desk Have you emptied the Recycle bin?
Woman The recycle bin? No. The documents aren’t in
the recycle bin. I’m talking about documents on
my computer.
Help Desk Yes, I realise that. I’m talking about the Recycle
bin on your computer. It’s usually in the bottom
right corner of the screen. Can you see it?
Woman Oh yes! Sorry! There it is.
Help Desk So, first of all, double-click on it. Then find the
documents you are looking for.
Woman Yes, I can see them.
Help Desk Drag them onto the desktop. Finally, drag the
documents back into the folder.
