Leveraging Maximo for Data Driven Decisions In the Nation’s 5th Largest School District Topics About Clark County School District



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Leveraging Maximo for Data Driven Decisions In the Nation’s 5th Largest School District


Topics

  • About Clark County School District

  • Using Maximo to Handle a Broad Variety of Work

  • Maximizing Performance While Minimizing Costs

  • Enhancing Infrastructure to Serve Growing User Base

  • A Clear View of the Future: Using Maximo Data to Plot a Course

  • Projects in our Future



About Clark County School District

  • 392 Sites State-of-the-Art Sites

    • 357 Schools, 35 Administration Sites
    • Averaged 5 New Facilities per Year
  • 8,000 Square Miles

  • 34, 927, 142 Square Feet of Building Space

  • Largest School District in the Nation to be ISO Certified (Since 2005)



About Clark County School District Wide Variety of Specialties

  • General Repair: Carpentry, Paint, Roofing, Flooring, Glass

  • Mechanical Repair: HVAC, Kitchen Refrigeration, Food Plant Refrigeration, Electrical, Plumbing, Energy Monitoring

  • Exterior / Structural: Fabrication, Furniture Repair, Asphalt/Concrete, Fence/Playground

  • Equipment Repair: Audio Visual, Fire Systems, Industrial Equipment, Office Machines, Hardware/Locks, Clocks/Intercom, Musical Instruments



About Clark County School District Wide Variety of Specialties

  • Grounds/Landscaping

  • Security Systems/Closed Circuit Television

  • Warranty Management

  • Telecommunications

  • Pest Management

  • Environmental Services

  • Special Response and Repair: On-Site Building Engineers, After Hours Engineers, Mobile Maintenance Vans, Technology and Networking

  • Shares Data With: Risk Management, CCSD Police , CCSD Board of Trustees



Most Importantly our Top Consideration Is… Our Customer’s Safety and Comfort

  • 1500 Active Maximo Users Including 450 Craft Technicians

  • School District Staff of 37,341 Personnel

  • Student Population of 310,000 Children



Using Maximo to Manage a Variety of Work Orders

  • Check Boxes

  • Color Coded Work Order Lists

  • Work Flow Refinements



Check Boxes For Highlighting, Routing, Reporting

  • Special HVAC Requests

  • External Agency Inspection Findings

  • Quality Assurance/Quality Control

  • Global Energy Initiatives

  • Inspection Required Prior to Completion

  • Caused by Vandalism

  • Bond Funded Work Request



Color Coded Work Order Lists



Color Coded Work Order Lists



Color Coded WO Lists



Work Flow Refinements

  • Review Work Flow Yearly for Modifications Needed

  • Solicit Suggestions/Comments From Users

  • Ensure Continual Improvements to Process



Work Flow Refinements

  • Use Checkboxes Created in DB to Route WOs

  • Use Workflow Actions to Reduce Manual Actions

    • Increase Efficiency and Reduce Unnecessary Steps
    • Reduce Staffing Needs if Necessary
  • Use Roles not People (People Change)

  • Review and Adjust Limits (PR / POs)

  • Monitor for Old Active Records and Remove Them



Enhancing Infrastructure for Growth

  • Increasing Memory

  • Storage Area Network

  • Database Operating System Upgrade

  • Adding Virtual Machines

  • Hardware Load Balancer



Maximizing Performance/Minimizing Costs Dispatch Whiteboard

  • Runs (3) Queries From Maximo Database

  • Does Not Require Log-in to Maximo

  • Used by Administration at all Levels

  • 24 Hours of High Priority Work Orders in Real-time

  • Reduces Status Update Requests

  • Accessible Anywhere in CCSD Intranet

  • Shows Technicians Dispatched

  • Runs in asp.net in a Microsoft IIS



Dispatch Whiteboard Runs SQL queries on asp.net through the Maximo database to a Microsoft server



Electronic Dispatch Whiteboard Instant statistics / real time updates



Maximizing Performance / Minimizing Costs Using Existing Equipment for a Mobile Solution

  • Budget Could not Support Hardware for Best in Class Mobile Maximo

  • Technology Consideration: Cost vs. Benefits

  • Questions we Asked Ourselves…

    • Could Existing Devices Assist Users?
    • What Information Would be Collected?
    • What Information Would be Sacrificed?
    • Who Would Test and Evaluate?
    • Follow Up: Did we Benefit? Should we Expand Usage?


Maximizing Performance / Minimizing Costs Using Existing Equipment for a Mobile Solution



Maximizing Performance / Minimizing Costs Using Existing Equipment for a Mobile Solution



Maximizing Performance / Minimizing Costs Using Existing Equipment for a Mobile Solution



Maximo Enterprise Adapter (MEA) Interface by Electronic Data Inc. (EDI) Blue = Validated Red = Problem



Maximizing Performance / Minimizing Costs Communication With Customers

  • Customers Receive Our Feedback

    • Training, Help Desk, Bulletins, Site Visits, Newsletters, Maximo Communication Templates
  • Maintenance Receives Customer Feedback

  • Increased Communication helps to:

    • Continuously Improve Our Service
    • Continuously Improve Data Quality and Relevance


Maximo Generated E-Mail When SR is Resolved Sends Online Survey

  • Maximo Generated E-Mail When SR is Resolved Sends Online Survey

  • Web Site Link to Customer Survey for Other Issues

  • Survey Data Compiled by Staff. Unsatisfied Customers are Personally Visited by Administration



Maximizing Performance / Minimizing Costs Communication With Customers



Enhancing Infrastructure for Growth

  • Increasing Memory

  • Storage Area Network

  • Database Operating System Upgrade

  • Adding Virtual Machines

  • Hardware Load Balancer



Enhancing Infrastructure for Growth Increasing Memory



Enhancing Infrastructure for Growth Storage Area Network

  • Allowed for Real Time Access of “Archived” Records

  • Alleviated Need to Offload Historical Records

  • Went From 85% of Capacity to 2% of Capacity



Enhancing Infrastructure for Growth Database Operating System Upgrade

  • From Oracle 10.2.0.1 to 10.2.0.5

  • Summer of 2011: Oracle 11g Upgrade

  • Problems

    • Core Dumps in Alert Log
    • Cursor Sharing Errors
    • Custom Script From Oracle Patch-Team (Remedied)


Enhancing Infrastructure for Growth Adding Virtual Machines



Enhancing Infrastructure for Growth Adding Virtual Machines



A Clear View of the Future Using Maximo Data

  • Key Performance Indicators

  • Increased Report Graphics





Wrench Time Data From Maximo





Key Performance Indicators (KPIs) Monitoring Backlog



Key Performance Indicators (KPIs) Non-Compliant Work Orders



Key Performance Indicators (KPIs) Average Response and Completion Times



Key Performance Indicators (KPIs) Response Times High Priorities



Reports with Graphics

  • Easy Analysis and Comparisons

  • Used for Strategic and Tactical Planning

  • Must Have Support Data for Supervisor Response



The Bottom Line For Administrators Example: Absence Summary



Supporting Data for Supervisors Example: Absence Summary



Monitoring Trends Before a Crisis



Work Load Vs. Overtime Answers For Many Questions



Premium Pay Justification Where Premium Labor Dollars are Spent



Comparing Premium and Regular Pay



Reported Labor Under 20 Hours Per Week



Costs of Regional Facilities Comparing Facility Types Across the Organization



Identifying Your Business Increase Preventive Maintenance/Reduce Repairs



Projects Still in the Hangar

  • VFA Integration Using Asset Fusion for Maximo

  • Identifying How Many Classrooms are Down for Maintenance

  • Workflow Revision: Change Service Request Flow

  • Upgrade to Latest Version Of Maximo

  • Integrate Maximo to SAP Purchasing Module



We Look Forward to Your Comments/Questions …Exchange Ideas, Keep in Touch…

  • Las Vegas Maximo Users Group

    • Web Address: http://www.tivoli-ug.org/groups?groupid=283
  • We Encourage Open Exchange of Ideas and Information

  • New Forum Added to Site

  • Thank you to IBM for the Invitation



Questions?

Thank You for Your Attendance


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