4.Receiving and dispatch and warehouse design.
Receiving and Dispatching Stock
Receiving goods from suppliers is a fundamental part of retailing. Due to the potential
financial losses that can result, it is critical that staff follow the related procedures to ensure that
this is done effectively. While different procedures apply to different merchandise, the following
are typical receiving and dispatch procedures.
Receiving Goods
1. Goods are for your store
2. Goods have been ordered
3. Goods received agree with order and invoice quantity,
description and quality.
4. Goods are not signed for before they are thoroughly checked
5. If invoice is not received with goods, there must be provision to
process it in the correct manner when it is received
6. Goods are correctly ticketed and immediately placed on the
selling floor
7. Pre-sold goods allocated for earliest possible delivery
8. Damaged or incorrect goods are rejected and arrangements made
for immediate repair or replacement - delivery slip marked
accordingly
9. Stock held in reserve promptly ticketed after inspection and
carefully stored
10. Reserves are organised so that oldest items will be drawn first for
the selling floor or for delivery
11. Daily Goods Received record kept and processed with all
relevant invoices and/or delivery dockets
12. Receiving area kept clear at all times and rigid security adhered
to
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