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CHAPTER 1: THE NEW RULES
1. Robert Mnookin,
Bargaining with the Devil: When to
Negotiate, When to Fight (New York: Simon & Schuster,
2010).
2. Roger
Fisher and William Ury,
Getting to Yes:
Negotiating Agreement Without Giving In (Boston:
Houghton Mifflin, 1981).
3. Daniel Kahneman,
Thinking, Fast and Slow (New York:
Farrar, Straus & Giroux, 2011).
4. Philip B. Heymann and United States Department of
Justice,
Lessons of Waco: Proposed Changes in Federal
Law Enforcement (Washington, DC: U.S. Department of
Justice, 1993).
CHAPTER 2: BE A MIRROR
1. George A. Miller, “The
Magical Number Seven, Plus or
Minus Two: Some Limits on Our Capacity for Processing
Information,”
Psychological Review 63, no. 2 (1956):
81–97.