O’zbekstan resbublikasi informaciyaliq texnologiyalari ha’m kommunikaciyalarin rawajlandiriw ministirligi muhammed al-xorezmiy atindag’i tashkent informaciyaliq

12. Software repair: Filling in service reports. Fault diagnosis questions and possible solutions.
First of all, the manager in charge of the field services must establish a list of useful data for the follow-up of the operation. To save you time, we have summarized the most common information in our customers’ service reports. There is obviously nothing to prevent you from reviewing this list with your customers and other departments of the company. In fact, it is highly recommended!
The first objective of a service sheet is to quickly answer the essential questions: Who? What? Where? When? Why? Every report must therefore include at least the following data:
Identity of the company: logo, corporate name, registered capital, company identification system, address, contact details, etc.
Identify of the technician or the dispatcher in charge of the task: name, first name or number.
Details of the client for whom the field service is planned and the name of the contact for this file.
Purpose of the field service: repairing a dishwasher, checking fire extinguishers, assembly of a furniture, etc.
Precise geographical location of the work site.
Date, start and end time or duration of the service.
Customer’s request : references of the purchase order, date of the email or phone call, scheduled monthly maintenance, etc.
Signature or stamp of the end customer.
By providing such required fields, you limit the risk of oversight and encourage the creation of accurate and really usable service reports.
The operations manager can also include optional custom fields in the service form template:
Internal reference.
License number and mileage.
Type of equipment or tools used.
Quantity of products used; level of a stock to be monitored.
Comments on the field service or description of the issues encountered.
13. Hardware repair: Using toolkits and making repairs. Explaining usage.
A whole repair shop in one bag. Our ultimate professional-level toolkit just got a refresh for 2023, featuring time-tested, high-quality tools specially curated alongside the latest and greatest in repair technology. Stop digging through a toolbox, or fighting a floppy backpack—the Repair Business Toolkit (RBT)’s padded, easy-open, organized messenger bag puts the tool you need right at your fingertips.
Start your repair with the nifty opening tools and extensive bit collections of the Pro Tech Toolkit and Marlin Screwdriver Sets. The refined and enhanced RBT also includes iFixit’s new Anti-Clamp and FixMat, which make your repairs both easier and way more organized. Tackle extensive fixes and complex repairs with specialized items like Battery Blockers, Heavy-Duty Suction Cups, a Demagnetizer, and a Precision Utility Knife. Wrap up and clean up with cleaning tools like the Dust Blower, Anti-Static Brush, iFixit Screen Saver, and Microfiber Cleaning Cloths.
Whether you’re a professional or “just” an enthusiast, a repair tech for computers and cell phones, a tinkerer or maker, the Repair Business Toolkit brings you the most complete selection of tools you could ever wish for. Add to that the support of iFixit’s Lifetime Guarantee and the world’s largest online repair community, and there’s no challenge you can’t face.
Our best-selling toolkit.
We’ve engineered the Pro Tech from the ground up—from the custom opening tools and spudgers to the iFixit-designed aluminum driver and 64 bits.
Brand-new gadgets.
Organize, open, measure, and demagnetize. Our product engineers have been hard at work on new tools, and all four latest releases are in the refreshed RBT.
All the accessories.
The RBT is stocked with an iOpener, Dust Blower, Screen Saver, and oodles of other cleaning and opening tools so you don’t run out.