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Non-Violent Physical Crisis Management training. The House Administrator, charge nurse,
Clinical Manager or Unit Manager for the unit calling the Code Grey leads the team.
To call for employee assistance, call the hospital emergency number and announce
the location of the Code Grey
The operator will give an overhead alert of the assistance-needed location
Members Certified in Non-violent Physical Crisis Management will respond to
provide assistance
The team leader will be the first House Administrator or supervisor who is trained in
Non-Violent Physical Crisis Management
The team leader assumes responsibility for the code and staff intervention
Responding staff takes direction from the team leader and remain on the scene until
dismissed by the team leader.
Patient Rights
:
Employees are expected to uphold respect for patients, maintain dignity, and to make
every effort to protect their rights to privacy and confidentiality.
Post-Crisis Processing
The team leader will process the code and the team response with code participants.
Once the crisis is resolved, staff will attempt to explain and process events with
patients and involved family or others.
Documentation:
Documentation about the incident will be entered in the patient record, objectively
describing precipitating events, staff response, and outcome to the patient. A variance report
is submitted by the patient’s assigned nurse to the risk manager.
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