C4 Presentation skills The requirements of presentation skills for implementing cloud-based collaboration
solutions.
Communication requirements:
•
media conventions and requirements to convey intended meaning, e.g.:
o
written, including email, design documentation, recording documentation,
reports, visual aids for presentation use
o
verbal communication requirements, including one-to-one and group informal
and formal situations
•
use of tone and language for verbal and written communications to convey
intended meaning and make a positive and constructive impact on audience,
e.g. positive and engaging tone, technical and vocational language suitable for
intended audience, and the avoidance of jargon
•
responding constructively to the contributions of others, e.g. supportive,
managing contributions so all have the opportunity to contribute, responding
to objections, managing expectation, resolving conflict.
C5 Reviewing own skills, knowledge and behaviours applied The skills, knowledge and behaviours required when implementing cloud-based
collaboration solutions.
•
Planning and recording opportunities for skills, knowledge and behaviours
development, including the setting of relevant targets with timescales,
and how and when feedback from others will be gathered.
•
Reviewing and responding to the outcomes of own skills knowledge and
behaviours development, including the use of feedback from others.
•
Own behaviours and their impact on outcomes, to include professionalism,
etiquette, support of others, timely and appropriate leadership, accountability
and individual responsibility.
•
Evaluating targets set for skills, knowledge and behaviour development to
obtain insights into own performance.
