23/24 D/E (in any order)
D: specialist language = jargon . . . the examples of
‘psychographics’, ‘coolhunting’ and ‘asynchronous
research’ terms; too much use = put off by
E: findings = results; wrong = unreliable . . . The
supposed developments . . . never occur.
Distraction
A: Stella suggests some businesses
people ‘think they already know everything they
need to know’,
but Nathan rejects this, saying it’s
a criticism of those people, not market research;
B: Nathan says it’s difficult for businesses to see
a direct causal link
between research and profits,
but Stella says businesses should be able to see
this; C: Nathan says the excuse sometimes used by
managers that they don’t have time for research
is ‘poor’.
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