Questions –13 The correct answer is false

4 The correct answer is ‘Grandparents’: 
The customer suggests, ‘so I could have [a folder] 
called “Grandparents” for instance?’ The man agrees.
 ‘Groups’ is incorrect
as the folders will 
contain groups of photos, not be called ‘groups’.
5 The correct answer is ‘colour’ or ‘color’: 
The man says,
 
‘we can sometimes touch up the 
colour a bit, or improve the contrast’.
 ‘Scan’
and
‘service’
are incorrect
as these are provided 
but not improved upon by the company. 
6 The correct answer is ‘hand’: 
The man says,
 
‘if any [photos] look particularly fragile, we’d do 
them by hand’. 
‘Process’
is incorrect
as you cannot ‘scan by process’. 
7 The correct answer is ‘background’: 
The man says that it is possible to
 
‘remove an object 
from a photo, or maybe alter (change) the background’. 
‘Photo’ is incorrect
as it is too vague 
as an answer.
8 The correct answer is ‘focus’: 
The customer asks,
 
‘I’ve got a few that aren’t properly in 
focus. Can you do anything to make that better?’ The man says that he cannot. 
‘Anything’ is 
incorrect
as there is no need for the photos to be inside something.
9 The correct answer is ‘ten days’ or ‘10 days’: 
The man says, ‘we aim to get the copying 
done in (within) ten days’. 
‘A box’ is incorrect
as the instructions tell you to write one word only, 
and nothing is said about the company putting them in a box.
10 The correct answer is ‘plastic’: 
The man says that a ‘cardboard box’ is best because 
plastic ones sometimes break in the post. 
‘Cardboard’ is incorrect 
as a cardboard box is 
recommended.
@cambridgematerials

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IELTS 16, Test 2 answer key with extra explanations, Listening
© Cambridge University Press and Cambridge Assessment 2021
Part 2