Scale up student’s book Cou rse 1 audio

U N IT 3 M A N A G E M E N T
t y p e s
S e rv ic e M an ag e m en t
International 
expert 
gives 
suggestions 
in 
succeeding well-formulated service management.
Providing well-formulated service management in 
anyspheresofliferequiresflexibilityandorganizational 
skills from a person. Success and income won’t come 
immediately as some people think, they will come 
little by little by setting clear goals, taking time and 
planning out all your actions closely. There are some 
tips how to succeed in customer service management.
1. Get organised. Being organised is one of the most 
important actions in providing successful service 
management. Organizational skills will help you 
control all your operations. Creating to-do list each 
day, completing each item and checking it off your 
list is useful thing in organization. It will remind 
you all actions which must be done during the day.
2. Keep detailed records. Keeping detailed records 
helps you to be aware of the financial state and 
condition of your business and allow you to notify 
about potential challenges and gives opportunity 
to think about strategies to overcome difficulties.
3. 3. Analyze your competition. Studying and 
learning your competitors’ experience enables 
implementation their success in your actions to 
make profit.
4. Calculate risks and rewards. Before taking risks 
you should think of downside of the result and 
analyze it, this will help you to make favorable 
decision, which in turn will lead to rewards for 
your business.
5. Creativity is one of the best features of managers, 
always search for ways to improve and enlarge 
your services and make it stand out from the 
competition. Encourage new ideas and new 
approaches, which will lead to the prosperity of 
your organization.
6. Stay Focused. Give your customer a chance and 
time to have understanding 
and assess your
Lesson 9
advantages, think of achieving your short-term 
goals let them make their choice. As I mentioned 
above 
success and income will come little by 
little.
7. Prepare to Make Sacrifices. The lead-up to a 
business is hard work. Success requires sacrifices 
as well as beauty. You will have to work more, 
spend less time with family friends and others in 
order to be successful.
8. Provide Great Service. Providing great customer 
service is important in business. You will gain your 
costumers confidence, they’ll be more inclined to 
come to you the next time.
9. Be Consistent. Consistency is an essential 
component in making money Being consistent 
will help you to create positive habits, you have to 
do the things consistently which are necessary to 
be successful day in and day out.
Conclusion
Concentration, discipline and perseverance are 
crucial things in achieving success. However, success 
will not come over night as in old saying «Rome was 
not built in a day» - a long-term focus and consistency 
in challenging environments will lead to prosperity.