Scale up student’s book Cou rse 1 audio

3 Listen again and mark the sequence of tl 
from 1-9 according to the listening material
□ Stay focused
□ Provide great service
□ Analyze your competition
□ Keep detailed records
□ Get organised
□ Understand risks and rewards
□ Be creative
□ Prepare to make sacrifice
□ Be consistent
4 Answer the following questions:
1. What services can you add to those which w 
mentioned above?
2. What is the result of well-established serv 
management?
3. What services would you offer costumers a; 
qualified specialist of your sphere?
5 Work in pairs. Pay attention to the use of 1 
highlighted words in the given sentences a 
discuss the differences.
Among all I have found the itinerary 
which
1 
been offered by the Uzbek Tourism Company 
most preferable.
Manager at the hotel is the person 
who
deals v 
customers and services
You can find the client at the cash desk 
where
h 
waiting for his turn.
в r a m « w  
B E L L i
! S ? S' A V О I S m E E' T.
S H K E N T . ; ц г Щ к 1 S T A N

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7 I 
iv 
vt 
wh&re
,
wl
tf"
1. Service management is a system ________
connects actual company sales and the customer.
2. The purpose of service management is to conduct
measures___________lead to reducing high costs
by integrating products and services.
3. Generally, service management comprises six
different capabilities_________companies should
consider for optimization.
4. A w aiter__________served you was very polite.
5. I’ll never forget that d ay__________our company
won a tender.
6. There are a lot of restaurants and cafes in Tashkent 
vegetarians can eat and drink.