September 2021 Issue No. 84 Managing delinquency



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Collection Rates
: Calculation: The Actual cash 
collected divided by the principal amount that have 
fallen due to be paid. This is also known as the 
repayment rate or the recovery rate and is considered 
the most common indicator.
 
Arrears Rates
: Calculation: The amount of late 
payments or overdue amount divided by the total loan 
amounts/outstanding loan portfolio. This is the 
second most common indicator.
 
Portfolio at Risk Rates
: Calculation: The 
outstanding balance of loans that are not being repaid 
on time divided by the outstanding balance of total 
loans. This is the international standard for measuring 
bank loan deficiency.
DELINQUENCY INDICATORS
 
Amounts Collected
 
Amounts fallen due 
 
Overdue Amounts
Total loans
 
Outstanding balance overdue payment (s)
Total outstanding balance
 
MANAGEMENT OF DELINQUENCY
 
 
Regular Review of lending policies and 
procedures: 
The economic environment is 
dynamic. Financial Institutions are sensitive 
to economic developments hence regular 
revision of credit policies and loan 
procedures is prudent to complement the 
current economic trend.
INSTITUTIONAL IMAGE 
AND PHILOSOPY
 
Disciplined borrowers are critical 
for the success of Financial Institutions. This involves 
the conditioning of existing and potential borrowers 
behavior promoting a positive mindset to loan 
repayment. Financial Institutions must uphold an image 
and philosophy that 

LATE PAYMENTS ARE NOT 
ACCEPTABLE
”. 

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