MAGIC Photos from the news. PHOTO
MAGIC
&
SERVICE
WITH
A
SMILE
1
Pre-listening
Match the shops (1 to 6) to the products (a-f).
1. Stationer’s / stationery shop
2. Butcher’s
3. Sports shop
4. Shoe shop
5. Chemist’s
6. Toy shop
2
Listening I
You’re going to listen to a conversation that takes place in a shop. Listen once.
What does the customer want?
a) A new pair of shoes.
b) An umbrella.
c) It isn’t clear.
3
Listening II
Match the sentence beginnings (1 to 6) with the endings (a-f). Then, listen again
to check your answers.
1. If you tell me how I can help you, I’m sure…
2. Look, if you don’t stop annoying my customer, I’ll have to…
3. I was already serving him when you…
4. If you say that once more, I’ll report you…
5. If you’re in the union, you’ll be able to tell me the name of…
6. If you don’t mind waiting an hour, we’ll be back…
a. …call for the manager.
b. …you’ll soon have everything you need.
c. …interrupted us.
d. …to the union.
e . …at 2 o’clock.
f. …the regional deputy secretary.
4
Language focus The First Conditional
Look at this extract from the audio script of the recording
Service with a Smile
:
“…if you don’t stop annoying
my
customer, I’ll have to call
for the manager…”
The speaker has used the First Conditional. Complete
the following sentences with the correct form of the verbs in brackets.
