|
6. Which of the following best describes the main idea of the passage?
A) selecting employees for AHI
B) IMPLEMENTING THE CYCLE OF SUCCESS for AHI
C) The high costs of running AHI's hotels
D) to improve productivity and quality for hotels
E) improving the labour cost structure at SAH
7. Which of the following is mentioned in the passage?
A) The front office team came up with within this project that a high proportion of AHI Club member enrollments were incomplete
B) Take Charge does not provide an effective feedback loop horn both customers and employees
C) If suggestions require analysis or data collection, the Take Charge team has no chance to deal with within 30 days
D) only a few overseas visitors have a chance to come to see how the program works.
E) Decreasing the number of incomplete reservations greatly improved guest perceptions of service.
8. Categories A, B and C were used to select...
A) front office staff.
B) new teams.
C) department heads.
D) new managers.
E) leaders
9. Which of the following questions does the passage answer?
A) When did Australian Hotels Inc start to operate nine hotels
B) Why are guest requests usually met without reference to a supervisor?
C)What kind of advertisements did they use?
D) were series of tests and interviews conducted with potential costumers ?
E) What kind of beverage are served in these hotels
10. What does the word “to adopt” mean?
A) to increase productivity
B) to satisfy customers in any kinds of problems
C)to choose to take up, follow, or use.
D) to accept something in order to improve situation
E) to tell people what to do
Text 3
Dostları ilə paylaş: | 
