Reading and presenting paper



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tarix03.05.2023
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Reuse intention of customers

Reading and presenting paper

Maqola haqida qisqacha

Title: Reuse Intention of Third-Party Online Payments: A Focus on the Sustainable Factors of Alipay

Muallif: Yongrok Choi * and Lili Sun


Research questions

this paper attempts to determine whether Alipay’s service quality factors are truly sustainable.

Findings

The results indicate that only two of five factors—convenience and security—are significantly mediated by the sustainable performance of customer satisfaction as a mediator.

Methodology

Survey, 280 responses, SPSS and AMOS, Structural equation modeling (SEM)

Uniqueness

Added one factor: Economy

Contribution

E-service quality model yanada kuchaytirdi. Alipay menejerlariga faoliyatini barqaror qilish omillarini aniqlab berdi

Strong/weak points

 Omillarni ko’proq olish mumkin edi.

Implications

 Boshqa joyda modeldan foydalanish mumkin,

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