1. self-introduction



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Academic and professional communication book

(Signature) R.Priya
Address on the envelope
To Stamp
Miss.S.Prema (Superscription)
D/O. Mr.T.Gopal
6, West Car Street,
Madurai
2. Letter to uncle thanking him for the gift that he sent on your birthday.
12, R.K.Puram
Madurai
12 March 2015
Dear Uncle,
Received your letter with the greetings and gift sent by you on my birthday. It is really a pleasant surprise to me and my parents and brother liked it very much. I thank you so much for your kindness and care.
You have sent me a real great gift. I am badly in need of a good watch and your present is a timely act. Now, I can wake up early with the help of the alarm setting and prepare myself well for my examinations and routine college work. I couldn’t find words to express my gratitude.
Convey my regards to Aunty and kids.
Yours affectionately
J.Geetha
Address on the envelope
To Stamp
Thiru. D.Rajesh
16, Town Hall Street
Madurai
II. FORMAL LETTERS – The following letters fall under this category:
A. Business Letters - Letters regarding business dealings such as
Complaint / Claim letters, Adjustment letters (in response to a complaint letter),
Collective letters (reminding one to make a payment that is overdue),
Enquiry letters / Order letters (seeking information / asking for a quotation) and
Quotation reply (a reply to an enquiry)
B. Official letters - Letters to the Editors, Office …
C. Letter to the Staff / Head of the Department / Principal …
D. Job Application / Resume / Covering Letter [dealt in a separate chapter of this book].
In this text, let us have a detailed outlook on the format, form and elements of FORMAL LETTER with examples and worksheet. It’s time to start your practice.
FORMAL LETTERS: BUSINESS AND ORDER LETTERS
The business letter is the basic means of communication between two or more companies or between two or more individuals. It has to be written with care because they leave a lasting impression and they can build or spoil the relationship between the parties concerned. Writing business letter is like any other technical communication. It has to convey specific information to the reader.
Order letter is sometimes placed through letters. It follows the general format of business correspondence. It gives a clear description of the items ordered, their quantities, catalogue numbers and prices. It should also specify the date of delivery, the mode of transport etc.

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