8. NAME AND POSITION Four lines after the closing, type your full name. Do not include a title (Mr. / Mrs. / Shri / Smty). If you are writing on behalf of an organization, type your title on the next line.
Eg. [RADHA MATHIVANAN]
SECRETARY OF TAJ SPORTS CLUB
9. ABBREVIATIONS AT THE END OF A LETTER If you send a copy of letter to someone other than the person addressed, write ‘cc:’ and the person’s name. Use ‘Enc.’ or ‘Enclosure’, if you enclose something with the letter.
Eg.
Enc : Copy of my sales receipt
SAMPLE BUSINESS LETTER 1. Write a complaint letter to the Customer Sales Representative about the faulty mobile phone that you have bought recently. From Mrs. Sita Rajendran
121, New Street (Return address) Madurai
January 11, 2015 (Date) To Customer Sales Representative
Sony Service Centre
15, Anna Salai (Inside address) Chennai
Sirs, (Salutation) Sub.: Request for replacement of faulty mobile phone - reg
Ref.: Invoice No. 115 dated January 10, 2015
I recently bought one of your mobile phones (Model - Xperia Z) from one of your branches in Chennai. After observing the product, I discovered that two of the parts were missing, i.e. the Charger and the Headphone. The instruction booklet is not in English but in Japanese.
I am writing this letter to replace the missing parts. Also I want a copy of the instruction booklet in English for the model I bought. I hope arrangements will be made for replacing the missing parts.
If I did not receive any reply within ten business days, I will return the handset to your branch and I expect a full refund / repayment.
I include a copy of my sales receipt and a list of the missing parts for your kind reference.
Yours sincerely, (Closing) Mrs.Sita Rajendran (Signature)
