A thesis submitted to mba program of azerbaijan state oil and industry university by adila bahmani

INTRODUCTION

The actuality of the subject. One of the main barriers preventing the development of non-governmental organizations is conflict. Practice shows that there are three directions of conflict management: escape from the conflict, conflict resolution and conflict management. Each of these titles is accompanied by special methods. Let's look at some of them, including the algorithm of impacts on the conflict situation and how to deal with conflict.

There are many ways to handle conflicts. In general, they can be divided into several groups, each of which has its own area of ​​use:

• personality;

• Stomach;

• interpersonal;

• Negotiations;

• aggressive response actions.

Identity methods affect individual personality and make it possible for a person to express his or her own personality, without expressing his or her defence of the opponent's reaction. Often, the other person uses the method of imparting his or her attitude to this or that particular thing, but the other person can change the attitude toward the thing (the method called "I - idea"). This method allows a person to maintain his position without turning his opponent into an opponent.

"I'm an idea" is frustrating, even more dissatisfied. It allows you to express your opinion about the situation, to express principal conclusions. This method is especially useful when someone wants to give something to another, but does not want it to be negatively treated and attacked.

Structural methods mainly affect the participants in organized conflicts that arise from the uneven division of functions, rights and responsibilities, poor organization of work, unjust system of employee motivation and motivation, and other reasons. Such methods include an explanation of labour requirements, the use of coordination mechanisms, the preparation or specification of general organizational goals, and the establishment of a justified reward system.