participation
and
information quality. In other words, when a user, who is
highly experienced—thus possessing a great deal of
knowledge —participates in system development, the user
is expected to have more useful information to share with
the system developers. In turn, the system developers are
expected to learn more from the highly-experienced users
than from those with low experiences. Thus, they have
more knowledge to produce a system that provides users
with better quality of informational outputs.
There are two types of experiences including in
this study: experiences in current system and current job.
Users who have experiences in current systems or systems
in the same nature are likely to know limitations and
problems of informational outputs from the systems better
than those who do not have such experiences. Therefore,
they should be able to give suggestions to system
developers on how to improve the informational outputs
of the new systems. Figure 1 summarizes all hypotheses
being tested in this study.
Figure 1: Communication Competence Framework
COMMUNICATION SKILLS H3a: Planning cognition H3b: Modeling cognition H3c: Present cognition H3d: Reflection cognition H3e: Consequence cognition MOTIVATION TO COMMUNICATE H4: Communication apprehension COGNITIVE KNOWLEDGE H2a: User’s experiences in current systems H2b: User’s experiences in their jobs User Participation
Information Quality
H1 Communication Competence Framework
COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER