Communication competence factors as moderators to the relationship between user participation and information quality

participation 
and
information quality. In other words, when a user, who is
highly experienced—thus possessing a great deal of
knowledge —participates in system development, the user
is expected to have more useful information to share with
the system developers. In turn, the system developers are
expected to learn more from the highly-experienced users
than from those with low experiences. Thus, they have
more knowledge to produce a system that provides users
with better quality of informational outputs.
There are two types of experiences including in
this study: experiences in current system and current job.
Users who have experiences in current systems or systems
in the same nature are likely to know limitations and
problems of informational outputs from the systems better
than those who do not have such experiences. Therefore,
they should be able to give suggestions to system
developers on how to improve the informational outputs
of the new systems. Figure 1 summarizes all hypotheses
being tested in this study.
Figure 1: Communication Competence Framework
COMMUNICATION
SKILLS
H3a: Planning cognition
H3b: Modeling cognition
H3c: Present cognition
H3d: Reflection cognition
H3e: Consequence cognition
MOTIVATION TO
COMMUNICATE
H4: Communication
apprehension
COGNITIVE
KNOWLEDGE
H2a: User’s experiences
in current systems
H2b: User’s experiences
in their jobs
User Participation
Information Quality
H1
Communication Competence Framework

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COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER