Communication competence factors as moderators to the relationship between user participation and information quality

Planning cognitions reflect the anticipation,
mental rehearsal, and monitoring of topics
of conversation.
• 
Modeling cognitions reflect an awareness
of 
contextual 
variables 
that 
provide
information that serves to inform interaction
choices.
• 
Presence cognitions reflect an awareness of
how the other is reacting to a conversation.
• 
Reflection cognitions tap a process of
reflecting upon a performance with the
objective 
to 
improve 
one’s 
self-
representation.
• 
Consequence cognitions reflect a general
awareness and concern for the effects of
one’s communication performance.
The third set of hypotheses tests the moderating
effect of each cognition defined above and are stated
below:
H3a: The more a user possesses planning cognition, the
stronger the relationship between user participation and
information quality of a system.
H3b: The more a user possesses modeling cognition, the
stronger the relationship between user participation and
information quality of a system.
H3c: The more a user possesses present cognition, the
stronger the relationship between user participation and
information quality of a system.
H3d: The more a user possesses reflection cognition, the
stronger the relationship between user participation and
information quality of a system.
H3e: The more a user possesses consequence cognition,
the stronger the relationship between user participation
and information quality of a system.
For some people, communications with their
colleagues are held back because of their intrinsic
inhibitions, such as apprehension to communications.
Fears or apprehensions to communicate with others can
obstruct the information sharing process between users
and system developers because such apprehensions cause
the users to withhold useful information. As a result, the
fifth hypothesis proposes that user’s communication
apprehension can attenuate the strength of the relationship
between user participation and information quality.
H4: The more user is communicatively apprehensive, the
weaker the relationship between user participation and
information quality of a system.