C4 Sustainability and environmental waste planning
The requirements of sustainability and environmental waste planning.
•
Sustainability considerations, including external service providers/cloud,
consideration of finite resources, reduction of waste with recycling, repair of
hardware and software instead of replacing, sourcing of products that reduce
carbon, remote working.
•
Environmental management, including:
o
on-site IT system effects, e.g. ground water, air quality, noise pollution
o
recycling, to include current and relevant parts of the Waste Electrical and
Electronic Equipment (WEEE) Regulations 2013 or other international
equivalents.
C5 An IT technical support and management plan
The requirements of IT technical support and the management planning process.
•
Understand that all IT support and management plans should have a purpose,
a defined scope of the IT systems covered, and the client’s requirements and
constraints.
•
An IT support and management plan should cover as a minimum: disaster
recovery, incident response, capacity management, and sustainability and
environmental management. Other parts of a support and management plan
could include:
o
security planning, e.g. apply and monitor procedures for security, including
access controls, malware protection, data protection, internet and email
protection, encryption, audit trails
o
ergonomics, e.g. workstation layout, positioning of equipment, health and
safety issues, including repetitive strain injury (RSI), eye strain, electrical
equipment safety, trailing cables
o
floor plans to show the positioning of office furniture, e.g. desks, cabinets and
positioning of IT equipment, e.g. workstations, cabling, servers, printers,
lighting, air conditioning
o
outsourcing of IT services, e.g. cloud storage, including SLAs
o
other procedures and policies, e.g. fault and issue reporting and escalation
process, user support documentation and acceptable usage and safe use
policies, e.g. internet.
U
NIT
12:
IT
T
ECHNICAL
S
UPPORT AND
M
ANAGEMENT
Pearson BTEC International Level 3 Qualifications in Information Technology –
Specification – Issue 3 – September 2022 © Pearson Education Limited 2022
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