Can be downloaded from website t eac her ’s not es

Communication to arrange 
 communication is now normal
© Springer Nature Limited 2019 (Macmillan Education is part of the Springer Nature Group) and Spotlight Verlag GmbH, 2019
BUSINESS SPOTLIGHT / Communication to arrange communication is now normal
W
or
ksheet
Warmer
Write down as many forms of communication as you can. You have three minutes.
1
Now compare your ideas with other students.
Key words 
Match the key words in the box to the definitions below. Find and underline them in the article.
associate
contorts
impromptu
indicate
layer
recall
rude
suspect
unscheduled
uptight
1. 
remember something 
2. 
someone you work with 
3. 
level in a process 
4. 
always behaving in a very correct way and unable to relax in informal situations 
5. 
not planned, or done at a time that was not expected 
6. 
twists into shapes that are not natural 
7. 
not planned or prepared 
8. 
not polite, socially unacceptable 
9. 
show that something is true or exists 
10. 
believe that something is true, especially something bad 
Now read the article and notice how these words are used in context.
2

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Communication to arrange 
 communication is now normal
© Springer Nature Limited 2019 (Macmillan Education is part of the Springer Nature Group) and Spotlight Verlag GmbH, 2019
BUSINESS SPOTLIGHT / Communication to arrange communication is now normal
W
or