You do NOT need to write your address. Begin your letter as follows: Dear Sir or Madam, Dear Sir or Madam,
On June 17, 2010,1 purchased a washing machine (Sodina ZB55-608) from your company.
A few weeks ago I found that while working it turned to only one side. A technician of your factory
tried to fix it but failed and I asked you to change it for a new one. Now I’m afraid that I have to
ask you to change it again.
This one turns to both sides all right, but it entangles the clothes so seriously that when it
automatically begins to spin the water out, the machine would often shake madly and stop by itself.
In the instruction booklet you have not mentioned this defect, neither have you told the user how to
solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to
take the clothes out to dry, they were still unwashed.
Please change a new one that does not entangle the clothes.
I hope you will resolve the matter to our satisfaction.
Yours faithfully,
Larry Smith (177 words)
Analysing this sample letter The main parts of this letter are:
1. The writer includes all important facts about his purchase: when and where he purchased the
washing machine. He also mentions when he discovered the problems and what they were.
2. Next, he outlines the steps he has already taken to get the problems fixed.
3. Then, he states exactly what he wants done about the problems: changing a new washing
machine for him.
4. Last, he finishes his letter with a respectful tone by asking the recipient for his specific action.
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