COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER
PARTICIPATION AND INFORMATION QUALITY
Journal of Information Technology Management Volume XX, Number 4, 2009
1
Journal of Information Technology Management
ISSN #1042-1319
A Publication of the Association of Management
COMMUNICATION COMPETENCE FACTORS AS MODERATORS
TO THE RELATIONSHIP BETWEEN USER PARTICIPATION AND
INFORMATION QUALITY
WORAPORN LIMPORNPUGDEE
THE FOGELMAN COLLEGE OF BUSINESS & ECONOMICS AT
THE UNIVERSITY OF MEMPHIS
wrttnsmp@memphis.edu
BRIAN D JANZ
THE FOGELMAN COLLEGE OF BUSINESS & ECONOMICS AT
THE UNIVERSITY OF MEMPHIS
bdjanz@memphis.edu
SANDRA M RICHARDSON
THE FOGELMAN COLLEGE OF BUSINESS & ECONOMICS AT
THE UNIVERSITY OF MEMPHIS
sandra.richardson@memphis.edu
ABSTRACT
The objective of this study was to find the factors that influence information quality
of the system by utilizing
participative decision-making theory and communication competence framework. Based on this framework, this study tested
the effects of certain users’ characteristics on information quality. Results indicated that there
was a positive correlation
between user participation and information quality. Moderated regression analyses showed that users’
job experiences
negatively
moderated the relationship, while a component of communication competence--modeling
cognition--positively
moderated it. The findings of this study have implications for selecting users to participate in information systems projects.
Keywords: communication competence, cognitive knowledge, user participation, information quality.
INTRODUCTION
Communications
between users and system
developers have recently been an interesting area in User
