User’s Experiences: Originally, this instrument was
developed by Igbaria, Guimaraes, and Davis [17]. It was
later adapted from by Guimaraes, Staples, and McKeen
[15]. In this study, the measure of user experiences were
adapted from Guimaraes, Staples, and McKeen [15] The
User Experiences instrument asks users to rate the extent
of their experiences, relative to their peers, in using the
systems under the study. There are five dimensions in the
original instrument (see Appendix D, item numbers 1 to
5). However, it is hypothesized here that users’
knowledge, not only their knowledge of the systems they
are currently using but also their knowledge of their job
and organization, has an effect on the relationship
between user participation and information quality. Thus,
in this study, there are two components in the instrument
measuring user experiences: users’ experiences in: a)
working in their jobs in this organization, and b) using the
information system; the latter component is added to the
instrument (see Appendix D, item numbers 1 to 3). Users
will be asked to rate their experiences on the scale from 1
to 5; where 1 is “not at all” and 5 is “great extent.”
Cognitive Communication Competence: Cognitive communication competence is measured by the
instrument developed by Duran and Spitzberg [9]. This
measure taps into the following mental processes: 1.)
anticipation of situational variables influencing one’s
communicative behaviors, 2.) perception of the
consequences of one’s communication choices, 3.)
immediate reflection one one’s communication choices,
and 4.) continued reflection on the communication
choices one has made. The instrument is intended to test
the 5 components of the communication competence:
planning,
modeling,
presence,
reflection,
and
consequence cognitions.
COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER
