COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER
PARTICIPATION AND INFORMATION QUALITY
Journal of Information Technology Management Volume XX, Number 4, 2009
7
system developers were asked to list titles of systems and
some information about the systems and names and
contact information of users, whom he/she had worked
with during the development of those systems.
A total of 114 names of users were provided by
the system developers, and these 114 users were
contacted via email, asking them to fill out an online
survey. Five item Likert-type scales were used for all
instruments. Once completed the survey, the users
received some monetary rewards, unless they chose to
turn down the rewards. 19 information systems were
included in this study. 49 users responded to the survey,
but one of them was incomplete and was removed from
the data. (See Appendix A for the demographics of survey
participants.)
Measurements
A discussion of the instruments used to measure
the constructs in the above hypotheses is given below.
User Participation:
The end-user participation is
adapted from Guimaraes, Staples, and McKeen [15],
which was originally developed by Doll and Torkzadeh
[8]. It asks users to rate their participation on each of nine
activities (see Appendix 3). The original instrument asks:
“Regarding participation in the development of this
system. You and other user(s) were primary players in…”
According to this statement, a user would have to rate
his/her as well as others’ participation in each activity on
one scale, resulting in a “double-barreled” question. To
avoid this problem, this study asked users to rate only
their own participation on each of the nine activities on a
scale from 1 to 5; where 1 is “not at all” and 5 is “to a
great extent.” (See Appendix B.)
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