The starting point of high performance is for you to first of all
identify the key result areas of your work. Discuss them with your
boss. Make a list of your output responsibilities and make sure that
the people above you, next to you and below you are in agreement
with it.
For example, for a salesperson, prospecting and opening new
accounts is a key result area. This activity is the key to the entire sales
process. Closing a sale is a key result area. When the sale is made, it
triggers the activities of many other people to produce and deliver
the product or service.
For a company owner or key executive, negotiating a bank loan is a
key result area. Hiring the right people and delegating effectively are
both key result areas. For a receptionist or secretary, typing a letter or
answering the phone and transferring the caller quickly and
efficiently are defined as key result areas. A person’s ability to
perform these tasks quickly and well largely determines their pay
and promotability.
Once you have determined your key result areas, the second step is
for you to grade yourself on a scale of 1-10 in each of those areas.
Where are you strong and where are you weak? Where are you
getting excellent results and where are you underperforming?
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