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QUESTION-TYPE BASED TESTS
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essential test that should guide CSR is not whether a cause is worthy but whether it presents an opportunity
to create shared value – that is, a meaningful benefit for society that is also valuable to the business. Each
company can identify the particular set of societal problems that it is best equipped to help resolve and from
which it can gain the greatest competitive benefit.
E.
The best corporate citizenship initiatives involve far more than writing a check: They specify clear,
measurable goals and track results over time. A good example is General Electronics’s program to adopt
underperforming public high schools near several of its major U.S. facilities. The company contributes
between $250,000 and $1 million over a five-year period to each school and makes
in-kind donations as
well. GE managers and employees take an active role by working with school administrators to assess needs
and mentor or tutor students. In an independent study of Ion schools in the program between 1989 and 1999,
nearly all showed significant improvement, while the graduation rate in four of the five worst performing
schools doubled from an average of 30% to 60%. Effective corporate citizenship initiatives such as this one
create goodwill and improve relations with local governments and other important constituencies. What’s
more, GE’s employees feel great pride in their participation. Their effect is inherently limited, however. No
matter how beneficial (he
program is, it remains incidental to the company’s business, and the direct effect
on GE’s recruiting and retention is modest.
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