Improve Your Communication Skills, 2nd Edition


An idea is a thought expressed as a sentence



Yüklə 1,81 Mb.
Pdf görüntüsü
səhifə17/153
tarix05.09.2023
ölçüsü1,81 Mb.
#141509
1   ...   13   14   15   16   17   18   19   20   ...   153
Improve Your Communication Skills Present with Confidence; Write with Style; Learn Skills of Persuasion ( PDFDrive )

An idea is a thought expressed as a sentence.
( c) 2011 Kogan Page L imited, All Rights Reserved.


19 What is Communication?
Conversation: the heart of 
communication
Conversation is the main way we communicate. Through 
conversation we build relationships, share information and 
promote our ideas. All the other ways we communicate – 
interviews, presentations, networking meetings, even written 
documents – are conversations of some kind. Organisations are 
networks of conversations.
Conversations are the way we create shared meaning. If we 
want to improve our communication skills, we could begin by 
improving our conversations.
( c) 2011 Kogan Page L imited, All Rights Reserved.



Conversation is our primary management tool. We converse to 
build relationships with colleagues and customers. We influence 
others by holding conversations with them. We converse to solve 
problems, to co-operate and find new opportunities for action. 
Conversation is our way of imagining the future.
It may be good to talk, but conversations at work are often 
difficult. A manager summed up the problem to me recently. ‘If 
we don’t re-learn how to talk with each other,’ he said, ‘frequently 
and on a meaningful level, this organisation won’t survive.’
What is a conversation? 
Conversations are verbal dances. The word derives from the 
Latin, ‘to move around with’. Like any dance, a conversation has 
rules, and standard moves. These allow people to move more 
harmoniously together, without stepping on each other’s toes or 
getting out of step. Different kinds of conversation have different 
conventions. Some are implicitly understood; others, for 
2
How conversations work
( c) 2011 Kogan Page L imited, All Rights Reserved.



Yüklə 1,81 Mb.

Dostları ilə paylaş:
1   ...   13   14   15   16   17   18   19   20   ...   153




Verilənlər bazası müəlliflik hüququ ilə müdafiə olunur ©azkurs.org 2024
rəhbərliyinə müraciət

gir | qeydiyyatdan keç
    Ana səhifə


yükləyin