Improve Your Communication Skills, 2nd Edition


Match or exceed your audience’s



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Improve Your Communication Skills Present with Confidence; Write with Style; Learn Skills of Persuasion ( PDFDrive )

Match or exceed your audience’s 
expectations 
Broadly, your audience has certain expectations, of you and 
of itself. How will you meet these, or exceed them? You 
may, of course, want to confound their expectations: but 
this may be a little risky!
Audience’s expectations 
Audience’s expectations
of you 
of itself 
Set direction and pace 
To be led
Be competent 
To work at the speaker’s pace
Know your stuff 
To be told what to do (take
notes, ask questions, etc)
Be confident
( c) 2011 Kogan Page L imited, All Rights Reserved.


122 Improve your Communication Skills
with a clear message. This should have all the characteristics of 
the messages that we looked at in Chapter 5. Your message
must: 
• be a sentence; 
• express your objective; 
• contain a single idea; 
• have no more than 15 words; 
• grab your audience’s attention. 
You might consider putting this message on to a slide or other 
visual aid and show it near the start of the presentation. But an 
effective message should stick in the mind without any help. 
Make your message as vivid as you can. 
Creating a structure 
Everything in the structure of the presentation should 
support your message. Keep the structure of your presentation 
simple. The audience will forget most of what you say to them. 
Make sure that they remember your message and a few key 
points. 
Weaving an introduction 
Use SPQR to start the presentation, leading the audience
from where they are to where you want them to be. This also 
allows you to show that you understand their situation and that 
you are there to help them. Using SPQR will convince them that 
you have put yourself into their shoes. The more obvious the 
problem is to the audience, the less time you will need to spend 
on SPQR. 
SPQR also allows you to demonstrate your own credentials 
for being there. (Look back at the notes on 
ethos
in Chapter 5.)
Your values and beliefs are what make you credible to the 
audience: remember, they are judging you as well as what you 
have to say. What qualifies you to speak on this subject? What 
special experience or expertise do you have? How can you add 
value to the ideas in your presentation?
( c) 2011 Kogan Page L imited, All Rights Reserved.



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