Indpendent Service Quality Survey: Detailed Methodology Personal Current Accounts August 2022
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- Bu səhifədəki naviqasiya:
- Publication of results
- Providers participating in the survey in Great Britain
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The questionnaire & results
The questionnaire asks respondents how likely they are to recommend their current account provider for each of the following: - Overall service - Branch services - Online and mobile services - Overdraft services For each recommendation question results are in the form of the percentage saying that they were “extremely likely” or “very likely” to recommend the provider , among those who took part in the survey. Percentages are calculated by excluding those who answered “don’t know”, and also excluding those who had not used a branch in the last 3 months, online/mobile banking in the last 3 months or an overdraft in the last 12 months (from the relevant questions). Where providers score equally in terms of the percentages based on whole numbers these will be shown as scoring equally, but in order to create a position in a list they will be positioned according to their percentage calculated by using two or more decimal points. Publication of results The first set of service quality indicators was published by all providers on 15 August 2018, being at least six weeks after all the data, incorporating results from September 2017 (at the latest) to June 2018, was collected. The service quality indicators are now being updated on the first Working Day after 14 February and 14 August each year based on data collected on a rolling basis over the 12 months from, respectively: • the beginning of January to the end of December of the previous calendar year; and • the beginning of July to the end of June incorporating six months of results from the previous calendar year and six months from the prevailing calendar year. Providers participating in the survey in Great Britain Bank of Scotland, Barclays, first direct, Halifax, HSBC UK, Lloyds Bank, Metro Bank, Monzo, Nationwide, NatWest, Royal Bank of Scotland, Santander, Starling Bank, The Co-operative Bank, TSB, Virgin Money. Yüklə 100,16 Kb. Dostları ilə paylaş:
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