Introduction to Cyber Security

Check the full cost: Be aware of the full cost of your purchase. Additional costs may include:

• 
  currency conversion
  
• 
  taxes
  

²⁰ https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/consumer-advice-rights-and- responsibilties/tips-to-become-a-smarter-shopper/tips-for-buying-online/

• 
  postage and delivery fees
  
• 
  packaging.
  

It might end up being cheaper to buy the product at a local shop.

6. 
   Protect your privacy: Only buy online if you are comfortable with a business‟s privacy policy. Do not give out information unless they require it to complete the sale. Remember, if a deal sounds too good to be true, it probably is.
   
7. 
   Keep records: Always write down any reference numbers and print out copies of:
   
   • 
     the order form (both before and after you confirm the order)
     
   • 
     receipts (can come by email or in a pop-up window).
     

Always make sure all charges are correct by checking the receipt against your:

• 
  credit card statement
  
• 
  merchant account statement (such as PayPal)
  
• 
  bank statement.
  

The charges may be converted from another currency.

8. 
   Online auction sites: Most online auction sites (like eBay) offer a dispute resolution process for buyers and sellers. This should be your first step to resolve a dispute if:
   
   • 
     you did not receive the items you bought
     
   • 
     you did not receive payment for items you sold
     
   • 
     you received items that were significantly different from their description. The eBay website has an example of this facility.
     

3.