O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of

12.49We will charge you the following for the BlackBerry Voice Plan, which includes a connection fee per call, plus a call charge.

12.50We will automatically connect you to the BlackBerry Voice Plan if you fail to elect an eligible Telstra post-paid mobile plan. The Blackberry Voice Plan is a default voice plan which allows you to make voice calls and send SMS at the charges set out below, unless stated otherwise. The Blackberry Voice Plan is not available as a stand alone service. Subject to this section, the terms applying to your Blackberry Voice Plan are set out in other parts of the Telstra Mobile Section of Our Customer Terms to the extent those terms relate to the services you use via your Blackberry Voice Plan (business and government customers click here).

12.51

BlackBerry Voice Plan	GST excl	GST incl
Network Access Charge	Nil	Nil
Connection fee per call	22.72¢	25¢
Charges for voice calls to an Australian fixed or mobile number – per 30 second block or part thereof	45.45¢	50¢
Standard charges for text messages (SMS) apply, The terms and conditions for SMS are set out in Part E – SMS Messages and Email of the Telstra Mobile section of Our Customer Terms

Additional terms

12.52The following terms also apply to your use of the handsets and your BES service to send or receive e-mail:

(a)if applicable to your handset, RIM’s standard terms and conditions associated with RIM handsets; and

(b)the terms of RIM’s standard BES software licence as advised to you by RIM.

12.53Parts of the BES Solution use the internet and an overseas mobile network that we do not own (but which is operated by RIM).

Using your handset overseas

12.54You could breach the laws of another country (in particular the United States or Canada) if you use, send or take a handset outside of Australia. This is partly due to laws regulating the importation, exportation and use of encryption software contained within a handset.

12.55You may only use the handset in, or send or take it to or from, other countries approved by us for your network. We will provide a list of approved countries for handset on the telstra.com website. We may update this list from time to time.

Password protection

12.56Each handset has a password protection function. You must make sure that this function is always activated on your handset, regardless of who is using the handset.

Responsibility for use of BES Solution

12.57You are solely responsible for your use of the BES Solution and the content and security of any data or information which is sent or received using your BES Email Plan, BES Data Plan or BES BlackBerry Plus Plan.

Support

12.58We will operate a helpdesk for all services connected to a BES Email Plan and BES Data Plan. This helpdesk can be contacted by your nominated IT administrator by email or telephone. The helpdesk will provide reasonable email and telephone support in relation to your BES Solution. The helpdesk will operate between the hours of 8 am to 6 pm local time, Monday to Friday on days which are not national public holidays. The helpdesk will be required to obtain information from your nominated IT administrator. The helpdesk may not be able to assist if your nominated IT administrator is unavailable.

12.59Support services will not be provided in relation to faults or problems with your BES software, including installation and upgrades.

BlackBerry App World Carrier Billing

12.60As part of providing the BES Solution to you, we may offer eligible customers the ability to pay for applications purchased through BlackBerry App World on your Telstra bill (“Carrier Billing Service”).

12.61We will decide whether or not to give you access to our Carrier Billing Service. We will tell you if you are not eligible for our Carrier Billing Service. If you are not eligible for our Carrier Billing Service, you may be able to purchase applications through BlackBerry App World using other payment methods.

12.62You will need compatible software on your handset in order to be able to access BlackBerry App World and to use our Carrier Billing Services. You acknowledge and agree that this software:

(a)may be factory installed or virtually pre-loaded on all new handsets purchased by you;

(b)may be pushed by us for an over-the-air installation or virtual pre-loading on all existing handsets previously purchased by you; or

(c)may otherwise be made available for download and installation by you.

12.63When you purchase an application through BlackBerry App World, the price of the application will be set by either the merchant of record for that application in BlackBerry App World or the developer of that application. We are not responsible for setting the price of any applications.

12.64We will pay the merchant of record on your behalf and charge you the price for the application after it has been provided to you. There may be some cases where the charges are debited from your account before the application is delivered to your device.

12.65We will take reasonable steps to make our Carrier Billing Services available to you at all times, but we cannot guarantee that we will provide our Carrier Billing Services to you in a timely, continuous or fault-free manner.