The Enterprise Mobile Broadband Plus RoamServer is only available when you access the Enterprise Mobile Broadband Plus service using the iPass Global Roaming Footprint
20.57The Enterprise Mobile Broadband Plus RoamServer is only available when you access the Enterprise Mobile Broadband Plus service using the iPass Global Roaming Footprint.
20.58The Enterprise Mobile Broadband Plus RoamServer authenticates each Enterprise Mobile Broadband Plus service on your network
20.59You must:
(a)upgrade the hardware and software of your for the Enterprise Mobile Broadband Plus RoamServer at your cost to meet any minimum hardware and software requirements notified by us to you from time to time; and
(b)take steps to prevent unauthorised access to your service and our service platform including not disclosing user names and passwords that we provide you (except as required by the service).
Intellectual Property
20.60You will not own any intellectual property rights in relation to the Enterprise Mobile Broadband Plus service.
20.61If we provide you with any documents, processes or software as part of your service, we (or our licensors) own the intellectual property rights. You must immediately inform us if you become aware of any infringement or suspected infringement of intellectual property rights.
Special additional privacy terms for Enterprise Mobile Broadband Plus
20.62In relation to You and each of your End Users:
(a)you acknowledge that in order to use the Enterprise Mobile Broadband Plus service, you must provide the following information to us:
(i)user name/identification; and
(ii)domain/realm.
(b)In order to provide an Enterprise Mobile Broadband Plus service to you, we may collect the following information:
(i)authentication domain and user name/identification;
(ii)date, time and duration of session;
(iii)technical or network data provided to or obtained by Telstra in connection with the provision of an Enterprise Mobile Broadband Plus service;
(iv)device registry; and
(v)country, state, and city where an Enterprise Mobile Broadband Plus service was used (collectively the “Information”).
(c)As indicated above, when you use your Enterprise Mobile Broadband Plus service on the iPass Global Roaming Footprint, we will be able to identify where you are located. The Information is required to supply your Enterprise Mobile Broadband Plus service (including support services) and to invoice you. Location technology will not be used for any purpose other than providing the Enterprise Mobile Broadband Plus service to you and ensuring authorised use of the Enterprise Mobile Broadband Plus service on the iPass Global Roaming Footprint. We consider our ability to locate where you are when you use your Enterprise Mobile Broadband Plus service on the iPass Global Roaming Footprint to be fundamentally necessary to enable us to provide the Enterprise Mobile Broadband Plus service. Therefore if you object to our use of location identification technology, you should not use the Enterprise Mobile Broadband Plus service.
(d)We may disclose the Information to third party service providers in Australia and overseas. These third party service providers may use and disclose the Information, both in Australia and overseas, to provide services to you, or to provide services to us that will enable us to provide the Enterprise Mobile Broadband Plus service to you.
(e)We will obtain your calling line identification (CLI) data (the telephone number used to connect to your Enterprise Mobile Broadband Plus service) when you use the Enterprise Mobile Broadband Plus service, regardless of whether or not calling number display has been blocked or if you are using a silent telephone number. However, we will only use your CLI data for purposes connected with the provision of your Enterprise Mobile Broadband Plus service (such as fraud prevention) in accordance with the Telecommunications Act 1997 (Cth) and other applicable laws. We will not disclose your CLI data to third parties except as permitted by law.
Service Levels
20.63We aim to meet the provisioning service levels, service assurance levels and the target success rate for your service. You acknowledge that our service levels, service assurance levels and the target success rate are targets only and we will not be responsible for failing to meet them.
Provisioning Service Levels
20.64The target provisioning time for Enterprise Mobile Broadband Plus service is 28 business days from our acceptance of your order. We will not accept an order until you have provided all information reasonably required by us to assess your order. We will supply you with provisioning times for moves, adds and changes to an Enterprise Mobile Broadband Plus service upon request.
20.65Our target provisioning time starts on the date we accept your order and ends on the completion of provisioning.
20.66Our target provisioning times are indicative only. We aim to meet the target provisioning times but are not required to do so and no rebate will apply. Actual provisioning times may be affected by a number of factors including:
(a)the availability of equipment and network infrastructure;
(b)you giving us sufficient and timely access to your premises and equipment in order to undertake the provisioning;
(d)any other factor that is beyond our reasonable control.
20.67You are required to complete the Enterprise Mobile Broadband Plus Authentication Server™ Software installation & integration within 5 days of receiving the RoamServer™ Software.
20.68You are required to complete the test and acceptance of your specific connection/mobility manager within 10 working days of delivery of the customised connection/mobility manager.
20.69If you request multiple services, we will agree a provisioning time with you on a case-by-case basis.
HelpDesk
20.70You must provide first level help desk support to your End Users. You must manage your user credentials (logins and passwords) and undertake initial fault diagnostics before reporting problems to our Enterprise Mobile Broadband Plus Service Desk.
