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Note: ETC Base is the minimum cost on a 36 month Hardware Repayment Option for the Sendum Hardware (as set out in the table in this section)

Hardware	MINIMUM COST (ON A 36 MONTH HARDWARE REPAYMENT OPTION) OR ETC BASE (INC GST)
Sendum Asset Tracker – PT300D	$594

Software ETC payable		=	ETC Modified Base x number of months remaining in your contract term 36
	Software			MODIFIED BASE (INC GST)
	Findum application software licence			$16.50

35.24Where you acquire the Sendum Solution on the Hardware Upfront Option and the Findum Software is cancelled or terminated before expiry of the 36 month contract term for any reason other than Telstra’s breach, Telstra may charge you a Software ETC calculated as follows:

Software ETC payable		=	ETC Modified Base x number of months remaining in your contract term 36
	Software			MODIFIED BASE (INC GST)
	Findum application software licence			$16.50

35.25You agree that all applicable Hardware ETCs and Software ETCs are a genuine pre-estimate of the loss we are likely to suffer.

Additional terms

Helpdesk

35.26You can contact us by telephone for support or with questions on your Sendum Solution.

35.27If we cannot resolve the queries you raised under section 34.24 above, we will refer your queries to Sendum support.

35.28M2M Connectivity will also operate a helpdesk that you may contact by email ([e-mail]) or telephone [phone] for support in relation to your use of the Sendum Solution. The Sendum Helpdesk will operate during normal business hours 8 am to 5 pm AEST Monday to Friday.

Installation

35.29In relation to the installation of the Sendum Hardware, you must properly install and configure the Sendum Hardware or engage M2M Connectivity (or any other certified auto-electrician who holds all requisite qualifications in Australia and/or New Zealand (as relevant)). We are in no way responsible for the installation or configuration of the Sendum Hardware. The cost of installation is not included in the Sendum Hardware price. M2M Connectivity or your chosen third party will bill you separately for installation.

35.30In order to obtain the benefit of the voluntary warranty in section 34.42, you must have your Sendum Device installed by M2M Connectivity, or a person expressly authorised by M2M Connectivity, or any other certified auto-electrician who holds all requisite qualifications in Australia and/or New Zealand (as relevant). Also, you must make the Sendum Hardware available for inspection and repair, at premises nominated by us, acting reasonably.

35.31We are not responsible for the installation or configuration of the Sendum Hardware, by M2M Connectivity or any third party, and are not otherwise liable for any acts or omissions (including negligence) of the installer.

Username and password

35.32You will be provided with a unique username and password for the Findum Software, which are required for your use of the Sendum Solution.

35.33Your unique username and password will expire upon termination of your Sendum Solution.

35.34You agree and acknowledge that you are responsible for the security of your unique username and password.

Security of data

35.35You understand that you are responsible for the security and integrity of the data transmitted between your Sendum Hardware and the Findum Software.

35.36You understand that data transmitted over the Telstra Mobile Network using the Sendum Solution may be intercepted by third parties without our knowledge (or the knowledge of M2M Connectivity and Sendum Wireless).

35.37If you require additional security for your data, please contact your authorised Telstra or M2M Connectivity representative.

General

35.38You must ensure that your employees, agents and officers, must:

(a)not disclose any usernames and passwords related to your Sendum Solution to an unauthorised third party;

(b)take all reasonable steps to prevent any unauthorised access to the Findum Software and M2M Connectivity’s or Sendum Wireless’ website; and

(c)maintain all copyright notices on the Findum Software (and associated documentation) provided to you.