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15.19Trimble will operate a helpdesk that you may contact via the Internet or telephone for reasonable Internet-based and telephone support in relation to your use of the Trimble GeoManager application(s). You may contact this helpdesk by calling 1300 255 477 between the hours of 8.00am to 6.00pm AEST, Monday to Friday (excluding public holidays), or via the Internet (http://www.trimble.com/mrm) 24 hours a day, 7 days a week.

Security of data

15.20You understand that you are responsible for the security and integrity of the data transmitted from your in-vehicle devices using the Trimble GeoManager Solution.

15.21You understand that data transmitted over our GPRS, 3GSM or NextG networks using the Trimble GeoManager Solution may be intercepted by third parties without our knowledge (or the knowledge of Trimble).

15.22If you require additional security for your data, please contact your Telstra representative.

Contract term

15.23A licence for the Trimble GeoManager application(s) that you obtain from us is only available on a fixed contract term for the duration set out in the application form that you will sign or in our separate agreement with you. At the end of your contract term, we will continue to provide you and may continue to use, the licence for the Trimble GeoManager application(s) on a casual basis. You must continue to pay the fees to use that licence as set out in the application form that you sign or in our separate agreement with you.

Cancelling your Trimble GeoManager iLM application licence

15.24If you cancel your licence(s) for the Trimble GeoManager application(s) before the end of your contract term, you must pay us the early termination charge outlined in the application form that you sign or in our separate agreement with you.

15.25If you have purchased a licence for the Trimble Fleet Management Level 2 (Fleet) application, and want to change your licence to the Trimble Fleet Management Level 1 (Standard) application during your fixed contract term, you must pay us the early termination charge outlined in the application form that you sign or in our separate agreement with you.

15.26If you cancel the eligible Telstra mobile plan or Telstra mobile data plan used in conjunction with your Trimble GeoManager application(s) licence and do not move your service to another eligible Telstra mobile plan or Telstra mobile data plan (as relevant), the associated license(s) for your Trimble GeoManager application(s) will be automatically cancelled and you must pay us an early termination charge in accordance with the terms governing that licence of your Trimble GeoManager application(s) as set out above.

Charges

15.27The monthly licence fee for Trimble GeoManager application(s) will be:

(a)The monthly fees set out below in relation to the Trimble GeoManager iLM application acquired on or before 8 February 2012: and

Trimble GeoManager iLM application	GST excl	GST incl
12 month licence term	$59.09	$65.00
24 month licence term	$54.55	$60.00
36 month licence term	$50.00	$55.00

(b)for all other Trimble GeoManager application(s), the monthly fees as set out in the application form that you sign or in your separate contract with us.

You must pay us the applicable monthly licence fee for each Trimble GeoManager application licence you purchase from us. You understand that there will be additional charges for the in-vehicle devices, any accessories you purchase, your mobile plan, mobile data plan and voice and data usage. You must also pay for any additional services you use that are provided by us in connection with the Trimble GeoManager Solution.

General

15.28You must use your Trimble GeoManager application(s), our services and our networks in accordance with our Acceptable Use Policy available www.telstra.com. We may terminate your access to our networks if you use them to adversely impact the operation and/or other customers’ enjoyment of our network or if you breach a material term of these terms, in accordance with the General Terms of Our Customer Terms (to see these terms – home and family customers click here; business and government customers click here). We will tell you before this happens.

16Mobile Data Usage Meter (“MDUM”)

16.1If you are a post-paid customer, MDUM is a service that allows you to access information relating to your mobile data usage and associated charges for supported mobile services.

MDUM Notices for Data Pack Customers

16.2If you are using a Data Pack in connection with your mobile phone plan, MDU Usage Notices will be automatically sent to your mobile handset to notify you via SMS when MDUM estimates that your data usage has reached 50%, 85% and 100% of your monthly data usage limit.

Accessing MDU

16.3You can access MDUM, or deactivate MDUM Usage Notices by:

(a)using your BigPond Mobile Services (previously known as Telstra Active or WAP) capable mobile handset - in this case, MDUM, and deactivation of MDUM Usage Notices, will be available to you as options on your BigPond Mobile Services interface;

(b)using your SMS capable mobile handset to send an SMS request - in this case, MDUM will send requested information to you by a return SMS, or you can send the SMS code “notice.off” to 176 to deactivate MDUM Usage Notices; or

(c)using a computer connected to the Internet - in this case, you will be able to access MDUM, or deactivate MDUM Usage Notices, by logging in to the MDUM site at http://www.telstra.com