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33.4If you cease to meet the requirements in section 31.3 (a) and (b) you will still be charged for BlackBerry Advanced until you contact us to cancel your BlackBerry Advanced service.

BlackBerry Advanced service

33.5BlackBerry Advanced is available on a casual month to month basis.

33.6We charge you $15 per month for each BlackBerry Advanced service you request. You need to purchase a BlackBerry Advanced service for each intended user.

BlackBerry 10 Client Access Licences

33.7You may purchase BlackBerry 10 Client Access Licences from us.

33.8If we sell you BlackBerry 10 Client Access Licences on an annual basis, this means that your licences will expire 12 months from the date of activation. It will not automatically renew, and you must purchase a new BlackBerry 10 Client Access Licence on or before it expires.

33.9We are not able to keep a record of your BlackBerry 10 Client Access Licences or their expiry dates, or send you any reminders or warnings before they expire. You are responsible for keeping records of the expiry dates for your BlackBerry 10 Client Access Licenses.

33.10You must pay for each BlackBerry 10 Client Access Licence upfront. If you cancel the BlackBerry 10 Client Access Licence before it expires, you will not be entitled to a pro-rated refund of the unused portion of the licence fee.

Additional terms

33.11You must also comply with the terms of Research in Motion Limited (RIM) for the use of BlackBerry Advanced and BlackBerry 10 Client Access Licences software licence as advised to you by RIM.

Your information

33.12We may use and disclose personal information about you and your users in accordance with our Privacy Statement, including to provide the BlackBerry Advanced service, or BlackBerry 10 Client Access Licences, to you. A copy of this statement can be obtained at http://www.telstra.com.au/privacy/index.htm.

Support

33.13We will operate a helpdesk for all of your services connected to BlackBerry Advanced. This helpdesk can be contacted by your nominated IT administrator by email or telephone. The helpdesk will provide reasonable email and telephone support in relation to BlackBerry Advanced. The helpdesk will operate 24x7. The helpdesk will be required to obtain information from your nominated IT administrator. The helpdesk may not be able to assist if your nominated IT administrator is unavailable.

Support services will not be provided in relation to faults or problems with your BES software, including installation and upgrades.

34The Securatrak GPS Tracking Solution

34.1The Securatrak GPS Tracking Solution (“Securatrak Solution”) uses the Telstra Mobile Network to provide near real time vehicle location and asset tracking, driver performance monitoring and reporting. There is also an option to use the Iridium satellite network when the vehicle or asset is outside of Telstra Mobile Network coverage areas. The functionality available to you via a Securatrak Solution depends on the accessories and services selected by you (as described in sections 34.3 and 34.4).

34.2On and from 17 November 2015, the Securatrak Solution, which includes the GO6 device is no longer available to new customers or existing customers seeking to recontract a Securatrak Solution, which includes the GO6 device. Customers on a Securatrak Solution, which includes the GO6 device should refer to Our Customer Terms Telstra Mobiles Section Part B – Old Business Plans for full terms and conditions relating to their Securatrak Solution.

Required Hardware and Software

34.3To use up the Securatrak Solution, you will need a:

(a)Securatrak hardware device, which may include the:

(i)GO7 device; or

(b)AT4 Asset Tracker for each GO7 device you take up a Securatrak software licence, consisting of:

(i)MyGeotab - Business;

(ii)MyGeotab - Fleet; or

(iii)MyGeotab – Advanced; and

(c)for each AT4 Asset Tracker you take up, a Securatrak software licence consisiting of:

(i)Asset Trak 31;

(ii)Asset Trak 62;

(iii)Asset Trak 100; or

(iv)Asset Trak 200.

(“Securatrak Software Licence”)

(d)You may, at your option, take up the hardware accessory options and services, set out in the table in section 34.6 (“Securatrak Hardware, Accessories and Services”).

34.4You may also take up a satellite communications unit to access the Iridium satellite network when your vehicle or asset is not within Telstra Mobile Network coverage areas (“Satellite Unit”). As Telstra does not offer this service, you will need to acquire this service from Securatrak Pty Ltd (“Securatrak”) or another third party provider. However, you must purchase this Satellite Unit from Telstra.

34.5If you take up an Iridium satellite network service from Securatrak or another third party, you’ll be billed directly by Securatrak or your other third party provider for data usage on your Satellite Unit.

34.6Securatrak Hardware, Accessories and Services include the following:

Securatrak Hardware Devices, Accessories and Services	Description
GO7 device	An easy install GPS tracking device that can report on and monitor fleet and asset performance, including location, harsh braking, acceleration and impact events.
AT4 Asset Tracker	An asset tracker solution that provides location information at pre-programmable timed intervals.
Securatrak Hardware Accessories
Garmin (with Garmin Harness)	Send and receive driver messages, dispatch jobs to field staff and navigate field staff to the location where they are required.
Satellite (with Satellite Harness)	Maintain visibility and communication with drivers and vehicles even when they’re out of Telstra mobile network coverage areas
IOX Aux Harness	Add additional features, functionality and third party devices, giving you flexibility to expand your solution as required.
Dash Duress	Dash mounted duress button which can be activated by your workers in case of an emergency.
Remote Pendant	Portable duress button for worker safety even when they’re outside of the vehicle.
Driver ID Receiver	In-vehicle driver ID receiver for individual driver performance and safety monitoring.
Driver ID Fob	Individual driver identifier for performance and safety monitoring.
Mobileye and standard installation	A driver assistance solution that scans ahead and provides audio and visual alerts in the event of tailgating, lane deviation, impending collision and speeding.
Mobileye and standard installation with GO7 integration	An integrated driver assistance solution that scans ahead and provides audio and visual alerts in the event of tailgating, lane deviation, impending collision and speeding with access via MyGeotab.
Zone Defender	A camera solution that offers front and in-cab facing cameras to capture events such as impact, speeding or sudden stops.
AT4 Mounting Sled	An accessory to facilitate the installation of the AT4 Asset Tracker.
AT4 Connection Fee	Once off fee for the connection of the AT4 Asset Tracker.
GO7 T-Harness Kit	Accessory for the installation of the GO7.
GO7 Harness Heavy Vehicle 6 Pin	Accessory for heavy vehicles that need a harness for the installation of the GO7.
GO7 Harness Heavy Vehicle 9 Pin	Accessory for heavy vehicles that need a harness for the installation of the GO7.