30.17If you have any complaints about any digital content, or want to apply for a refund, you must contact the merchant of record for that application in Google Play or the developer of that application. This is in addition to any rights you may have against us under any applicable law. Google Play’s refund policy can be found at https://support.google.com/googleplay/.
30.18You can contact us if you have any complaints or enquiries about the charges for any digital content purchased by you using Bill my Telstra Account.
30.19 Any refunds of amounts paid by you to purchase digital content using Bill my Telstra account must be agreed between us and the merchant of record for that digital content in Google Play. Where we refund the purchase price of the digital content to you or provide you with a credit for this amount, we will take reasonable steps to process the refund or credit promptly but we cannot guarantee that we will do so in a timely manner.
General
30.20You acknowledge and agree that we may cease to provide Bill my Telstra account if our agreements with Google Ireland Limited or with any merchant of record for Google Play end. We will try to provide you as much notice as possible before we cease providing Bill my Telstra account but cannot guarantee that we will be able to provide any prior notice of the cessation of such services.
30.21You must use your device, our services and our networks in accordance with our Acceptable Use Policy available www.telstra.com. We may terminate your access to our networks if you use them to adversely impact the operation and/or other customers’ enjoyment of our network or if you breach a material term of these terms, in accordance with the General Terms of Our Customer Terms (to see these terms –business and government customers click here). We will tell you before this happens.
31.1Smart Controls allows customers to place mobile internet browsing and voice call, SMS and MMS restrictions on Telstra mobile services on their account, or on other Telstra mobile services that are not on their account where the end user has consented to such restrictions being imposed. For mobile voice call, SMS and MMS restrictions terms – see Part F Managing Calls of the Telstra Mobiles section click here.
31.2Terms for mobile internet browsing restrictions are contained in this Part G.
Eligibility
31.3If you have a 13 digit account number, and have registered for My Account, you are eligible to purchase Smart Controls for:
(a) any mobile service on your account; and
(b)any mobile service that is not on your account with the consent of the user of that mobile service.
31.4In order to obtain the user’s consent in respect of a mobile service that is not on your account, we will send an SMS or an email (where the device is not capable of receiving SMS and you have provided your email address) to the user of that device. The user must accept the request by reply SMS or via the authentication link provided in our email, and the device must be accessing the email and the link via the Telstra Mobile Network, in order for the user’s consent to be accepted.
Cancellation
31.5You can cancel Smart Controls for any of your mobile services, at any time. Charges for that month will be pro-rated.
31.6The user of a mobile service that is not on your account may withdraw their consent for Smart Controls at any time in which case we will cancel Smart Controls for that mobile service. We will notify you by SMS if this occurs. Charges for that service for that month will be pro-rated.
Setting up Smart Controls restrictions
31.7You can via My Account:
(a)purchase and apply Smart Controls for Telstra mobile services on your account; and
(b)request consent to purchase and apply Smart Controls to Telstra mobile services which are not on your account.
31.8Once Smart Controls has been purchased, when the mobile service is accessing the mobile internet via the Telstra Mobile Network you can choose to restrict mobile internet access:
(a)to specific URL/IP addresses;
(b)to all internet sites except for those URL/IP addresses you nominate as suitable;
(c)to recommended preset internet content categories; and
(d)at nominated times and on certain days of the week.
31.9While we take care in filtering content based on any preset internet content categories, we cannot guarantee that if you select any such categories, that any or all of the content will be filtered accurately or in accordance with those categories.
31.10Mobile internet browsing restrictions are limited to mobile internet access via the Telstra Mobile Network. Mobile internet restrictions will not work when the mobile service is using a Wi-Fi connection.
31.11We do not guarantee that usage through applications on the device which provide voice call services over mobile data, or access to mobile internet, can be restricted.
31.12We do not guarantee that mobile internet browsing restrictions will work if the mobile service is used overseas.
31.13Mobile internet browsing restrictions will not work on Blackberry devices.
Privacy
31.14By subscribing to Smart Controls you consent to us sending Universal Resource Locators (URLs) that you access, or that a user of a mobile service that you have purchased Smart Controls for accesses, to a third party who may be located overseas for the purposes of categorisation. We will remove your IP address and any personal information from such URLs first. If the URL contains your name, this may be sent to a third party (for example, www.johnsmith.com or www.facebook.com/johnsmith).
31.15Our Privacy Statement sets out how we may collect, use and disclose your personal information. A copy of this statement can be obtained at http://www.telstra.com.au/privacy/index.htm.
