Science and Education in Karakalpakstan. 2023 №2/1 ISSN 2181-9203
175
HOTEL SERVICES AS AN OBJECT OF STRATEGIC MARKETING ORIENTED TO
THE CONSUMER
Beglenov N.D., Muratbaev I.P.
Karakalpak state university named after Berdakh
Summary:
The article discusses the basis of the principle of maximum satisfaction of the
demand of solvent customers and the greatest efficiency per unit of capital investment.
Keywords:
service, marketing, strategy, marketing strategy, services, service industry
In a market economy, for each enterprise, the issue of creating, maintaining and
strengthening competitive positions in the long run is especially acute, which in itself is impossible
without creating a development strategy and its effective implementation. Today,
the work of
domestic enterprises requires reasonable rational actions, since not only the external environment,
but also the enterprises themselves, under the influence of time and circumstances,
change
significantly.
There is a need to justify such a marketing strategy so that the products of enterprises fully
meet the demand in the market, which means that their strategic and production programs are
maximally adapted to the wishes and expectations of actual and potential consumers. The use of a
marketing management system will ensure the rational management of production and marketing
activities, which will contribute to the development of long-term market relations and, above all,
ensure that the market is oriented to consumer demand.
Today, it is in the interests of any organization to effectively
manage marketing-related
activities. For example, a firm needs to understand how to analyze market opportunities, identify
relevant market segments against the general background, work on effective strategies and manage
them effectively. It is important to consider how the marketing strategy will be implemented. The
manager must understand that strategic planning is an ongoing process and, as a rule, the goals and
objectives set for the company are reworked several times. It depends on constantly changing
circumstances, in view of which the manager must make his own adjustments. Sometimes even the
long-term prospects of the organization can be subject to change.
The development
of new tasks and goals, the constant adjustment of the organization's
development forecast, the analysis of changes in the market - all this entails a correction of the main
strategy. During the development of a marketing strategy, a probabilistic approach is used. The
most promising type of strategy is determined using mathematical and economic modeling. But it
should be noted that this method is quite complicated and in our conditions it is practically not used.
It is much easier to use a scenario approach during the development of a marketing strategy. Its
essence lies in the fact that three scenarios are determined according to which the market is
expected to develop: optimistic, most probable and real, and pessimistic.
These options take into
account the company's capabilities in the future, the activities of competitors, including other
factors that can influence market. Having considered everything, it is
possible to single out the
reserve and main types of marketing strategies. Strategy options are determined on the basis of the
principle of maximum satisfaction of the demand of solvent customers and the greatest efficiency
per unit of capital investment. A very important requirement in relation to the developed marketing
strategy will be the ability to adapt to unpredictable situations occurring in the environment. There
are quite a few reasons why they occur: from the emergence of a large number of competitors, the
creation of new technologies and the oversaturation of the market, to changes in the economic and
legislative situation in the country.