Questions 1-10 Complete the table below. Write one word and / or a number

1/2
1 To the right / in the centre 2 directly below / just 
above 
3 right-hand corner / smaller of
4 at the top / nearest to 5 In between / square-
shaped 
6 the south / surrounded by
Useful strategy: paraphrasing in 5-option
multiple-choice task
1
1D So one thing the session will cover in this session is 
how to deal with the huge amount of paperwork we 
receive. In other words, how we organize and store 
it all, in the right way, I mean.
2C I’ve been impressed by the way you’ve all managed 
to stand up and deliver a talk to the other people on 
your team. I don’t think we need any more training 
in that area for now. 
3A When a dissatisfied customer rings you up to 
complain, you need to know how to handle the 
situation effectively. We dealt with this in the 
previous session.
4E As you know, we have a number of trainees 
starting work next week. We don’t have time to talk 
about this in the training session, but I’d like you 
to support and guide them during their first few 
months in the company.
5B From time to time you need to produce formal 
reports, and the aim of this training session is 
to show you how to express your ideas more 
effectively and clearly.
Exam Practice 
Questions 11–14
11/12 A/E (in any order)
Distraction 
B: The question concerns what employees 
need to do when they return to their new office space, 
but the manager explains that there is no need for 
employees to ‘get their photo done and update their 
personal details’. He goes on to say that their current pass 
(=form of ID) will work; C: again, the manager explains 
that all the files and folders (=boxes of documents) have 
already been put on employees’ desks, so they won’t 
have to move them; D: the manager says he expects 
that next week might be ‘a challenge’, but he refers to 
this in a positive way and does not suggest it will be a 
problem. The phrase ‘to report back’ usually means to tell 
someone, in person, how well or badly an activity went.
13/14 A/C (in any order)
Distraction 
B: The manager says that insulation will make 
the office warmer, but this is not the same as a ‘heating 
system’; D: some rooms will be used by teams to work on 
projects together, but the manager does not say that any 
rooms or working spaces have been made larger; E: the 
windows in the office space have increased in size – so 
there is more light coming into the area. But ‘the old type 
of lights’ would be electrical, and there is no mention of 
whether these have been changed or replaced.