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Concept Questions
Answer the following preventive maintenance question:
Why is it important to perform periodic maintenance?
Preventive maintenance helps to prevent parts, materials, and systems failure by ensuring that parts,
materials, and systems are in good working order. When you have a good preventive maintenance pro-
gram in place, you will have less troubleshooting to do in the future, thus saving an organization time
and money.
Troubleshooting
When encountering a computer problem, you should follow certain guidelines. First, you must be
clear and rested. You must be able to concentrate on the problem. You must not panic. Don’t get frus-
trated, and be sure to allow enough time to do the job correctly. And you must keep an open mind
because the problems can be caused by hardware failure, compatibility problems, an improper config-
uration, a software glitch, an environmental factor, or a user error. Finally, you need to be systematic
when trying to isolate the problem.
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