Qarshi davlat universiteti ingliz filologiyasi fakultetlararo ingliz tili



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MAJMUA 3-KURS 2023-2024 (2)talaba uchun 120 s

STRONG COMPLAINT:
I am writing to express my strong disapproval concerning the offensive behavior of an employee at your company’s Winchester Road branch.
I demand a full, written apology or I will be forced to take legal action.
NOTE: Har bir shikoyat to’la dalillar bilan asoslanishi shart.
USEFUL LANGUAGE:
1. To begin letters:
Mild complaint:
I am writing to complain about (the problem of) …
I am writing to draw your attention to (the problem of) …
I am writing to express my disappointment / dissatisfaction with …
I am dissatisfied / disappointed with the service that I received because ……
I am dissatisfied / disappointed with the goods that I bought because ……
Strong complaint:
I am writing to express my annoyance/extreme dissatisfaction/anger at/protest about …
I regret to inform you how appalled/shocked I was + to + verb …
I feel I must inform you how appalled/shocked I was + to + verb …
I am extremely dissatisfied / disappointed with the service that I received because ……
I am extremely dissatisfied / disappointed with the goods that I bought because ……
2. To end letters:
Mild complaint:
I hope/trust this matter will be dealt with/resolved as soon as possible.
I hope/trust this matter will receive your immediate attention.
I hope/trust this matter will not be treated lightly.
Strong complaint:
I must insist on + noun phrase / verb + ing
I insist that + full sentence
I demand that + full sentence
I warn you that + full sentence
Unless this matter is resolved … , I will have no choice but to take further/legal action
Unless this matter is resolved … , I will be forced to take further/legal action
Unless satisfactory compensation is offered … , I will have no choice but to take further/legal action
Unless satisfactory compensation is offered … , I will be forced to take further/legal action

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