Sample Letter of Complaint (Product): Dear Sir or Madam,
I recently purchased a microwave oven from your store located at 5 Navoi Street. I have enclosed a photocopy of my receipt for your reference.
Unfortunately, the item does not function at all. I have read through all the details within the accompanying instruction manual as well as worked through the various trouble shooting methods but it seems that the oven simply is a faulty product.
I have been a loyal customer of your company for more than five years, and have always been perfectly satisfied and happy with my purchase. This is the first time something like this has happened with one of your products. I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement within the next 2 days.
Thanking you in advance.
Please contact me as soon as possible.
Kind regards,
FULL NAME (161 words)
Demand: 1. I would like to hear your explanation for the above problems ...
2. I would therefore be grateful if you could give me a full refund ...
3. I would like a full refund as soon as possible...
4. I would like to have all or part of my money refunded ...
5. I must insist that you ...
6. I must urge you to ...
7. I feel I am entitled to a refund.
8. I feel I am entitled to some compensation for the inconvenience I have suffered.
9. I shall expect a written apology at your earliest convenience.
10. I would be grateful to receive a cheque for the outstanding sum without further delay.
11. I would be very grateful if you could ensure that your sons turn their music down after 11 p.m. 12. Please would you be so kind as to dissuade your sons from playing such loud music so late at night.
13. I must insist that you deliver the piano with no further delay and at no additional expense to myself.
14. (an amount of money) would be appropriate compensation for the inconvenience caused to my family.
15. In view of the many ways in which it did not match the claims made for it in your publicity, I expect a substantial refund.
16. In light of the above I feel I am entitled to a full refund and a formal apology
17. Under the circumstances, I feel that an apology should be offered.
18. For these reasons, I would suggest that the cooker needs to be replaced at your earliest convenience.
19. I must ask you, therefore, to refund the full cost price of... plus the postage of...
