Workers who must walk a lot in their jobs might be the primary users of Segways. For example, police
officers could drive Segways to patrol city streets, and mail carriers could drive from house to house to
deliver letters and packages. Farmers could quickly inspect distant fields
and barns, and rangers, or
parks. Security guards could protect neighbourhoods or large buildings.
Any task requiring a lot of walking could be made easier. In cities, shoppers could leave their cars at
home and ride Segway from store to store. Also, people who cannot comfortably walk due to age,
illness, or injury could minimise their walking but still be able to go many places on a Segway.
Why is it, then, that our job sites, parks, and shopping centres have not been subsequently filled with
Segways since they were introduced in 2001? Why hasn’t the expected revolution taken place? Studies
have shown that Segways can help workers get more done in a shorter time. This saves money.
Engineers admire Segways as a technological marvel.
Business, government
agencies, and individuals, however, have been unwilling to accept the Segway.
Yes, there have been some successes. In a few cities, for example, mail carriers drive Segway on their
routes, and police officers patrol on Segways. San Francisco, California, and Florence, Italy, are among
several cities in the world that offer tours on Segways for a small fee. Occasionally you will see golfers
riding Segways around golf courses. Throughout the world more than 150 security agencies use
Segways, and China has recently entered the overseas market.
These examples are encouraging, but can
hardly be called a revolution.
The primary reason seems to be that people have an inherent fear of doing something new. They fear
others will laugh at them for buying a “toy”. They fear losing control of the vehicle. They fear being
injured. They fear not knowing the rules for using a Segway. They fear making people angry if they ride
on the sidewalk. All these fears and others have kept sales low.
The inventor explained why people have been slow to accept the Segway. He said, “We didn’t realise
that although technology moves
very quickly, people’s mind-set changes very slowly.” Perhaps a
hundred years from now millions of people around the world will be riding Segways.
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