Scale up student’s book Cou rse 1 audio

12 Read the definition given to the word “MEMO” and tick possible characteristics.
• 
Be brief
• 
Use informal style
• 
Be impersonal (use passive)
• 
Use salutary remarks
• 
Keep concise and to the point
• Use bullet points if necessary
• 
Use a short thank you to finish
Memos are written to an entire office. Memos tend 
to inform colleagues of office procedural changes 
that apply to a large group of people. They often 
provide instructions using the imperative voice. It 
has specific format and rules.

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13 Read the sample of a memo and write your own.
Memo
To: 
Jason Edgewick 
From: Abe Forte 
Date: 
September 12 
Subject: 
Sales Meeting
The quarterly sales meeting will 
be held on September 12 at the 
Radisson City Center. You are 
cordially invited to participate in 
the interactive planning session 
at 10:00 a.m. Your insights will 
be extremely valuable as the sales 
team frames the plan for the next 
year.
Please confirm your attendance 
by Friday, calling me at x5432 or 
e-mailing me at 
[e-mail].
Thanks in advance for your 
participation.
Memo
To
From _
D ate__
Subject
(Main body is the core section. List your 
key concerns first. Put in some details as 
to what is an issue. Be coincise.)
(The closing part list your recom­
mendations for how to address the core 
issues or problems. List the steps that need 
to be taken, by when and by whom.)
Scale Up 
59

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Lesson 12
Read and discuss.
RISK MANAGEMENT
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