UNIT3
T Y P E S О F M A N A G E M E N T
SERVICE MANAGEMENT
Look at
these pictures and explain why people and agencies need business cards and advertisem
AIR SERVICE
8Д. 8IY0R STREET.
. TEL:(’■9 9 8 11) 7 335763
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FAX;(* 3 98 11) 19 3S7S4
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D E N T A S T O M A
S A I D O V A N I G O R A
2 1 , Z A M I N S T R E E T ,
T A S H K E N T , U Z B E K I S T A N
1 Define
the following expressions connecting
with
customer service management.
1. be creative_______________________________
2. be consistent_____________________________
3. stay focused______________________________
4. acquire sk ills_____________________________
5. make decisions
2 (T9)
Listen to the interview with a successful
businessman. Put the titles from Ex. 3 to the
paragraphs.
a. Create and keep track of a to-do
list and check it
each day. Be sure that you don’t forget anything and
perform all the planned tasks._______________
b.
c.
d.
e.
f.
T E L : ( + 9 9 8 5 4 ) 8 6 8 11 4 2
If you provide better service for your customers,
they’ll be more inclined to come to you next
time.________________
It takes time to let people know about your service,
so stay focused on achieving your short-term goals
and give the rest time to come together on its
own.___________
It will help you to know where
your service stands
financially and what potential challenges you could
be facing. It gives you time to create strategies,
to overcome the obstacles that can prevent you
from successful
managing and growing your
service.______________
Keep up with your competitors and learn from
them things which can be helpful in providing
your service.__________________
Take
calculated risks which
help
your
business to grow and allow you to take the
kinds of calculated risks that can generate great
rewards.
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