Scale up student’s book Cou rse 1 audio

6 
Title th 
es r the p
the 
с 
w, 
h, who, where, that,
8 
Make up sentences using the following words 
1- _________________________________________
and expressions.
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Service management, market relations, uphold honour,
3- _________________________________________
high-quality, services, index of culture and mentality.
4.
э.
«People rarely succeed unless they have fun in
6. 
what they are doing.»
Dale Carnegie
Scale Up 
4 9

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9 Read the text and decide whether the statements below are true or false. Support your ans1 
with your own ideas.
С
Barno is a senior student at Tashkent Tourism 
College. She was awarded by her college authority 
last year: a voucher to summer camp “Lochin”, 
which is situated in Kashkadarya region. She met 
more than 500 peers from different regions of 
Uzbekistan there. All participants admired the 
mini models of seven wonders of the world built 
in the camp. Moreover, a four-time meal, high- 
quality service offered by polite administrative 
staff, productive training sessions, a number of 
entertainment programmes turned the holiday into 
real fun and long lasting memory. Several campus 
extracurricular activities were set up for young 
talents, such as “Media Club” aiming at young 
journalists, “Dilemma” intending for developing 
public speech, “A rt” for practicing handicraft, 
“YES” for preparing business leaders and “Lingua” 
for motivating language learners. Barno took part 
in the course of “Young Entrepreneurs School”. She 
learned secrets of successful business running and 
golden rules of market economy during the sessions 
delivered by South Korean and Singaporean 
professional trainers.
By the end of the course completion campers 
got the message: «Customer is always right!»
If somebody isn’t satisfied with your service, 
means something is wrong with your manageme 
Studying demands of clients is the only solut: 
to the problem. According to the experience 
developed countries the client service is the cruc 
factor which provides economic and social stabil 
in all areas of social advancement. Improvement 
this stream effects financial status of citizens, as w 
as widespread of entrepreneurship, developin' 
of economy, revenue increase of the count 
unemployment decrease. Service management 
increasingly becoming one of the vital busim 
issues for organizations realizing the benefits 
customer relationship management. Besides, th 
also were taught that rivalry among partners 
service management would lead to raising qual 
and reducing costs of services”. For the final enl 
task of the portfolio participants created their o1 
business plans to submit for the tender. It was 
great honour for Barno to be selected as one of 1 
five awardees for her prospective project work a 
she got 5,000,000 sums for its implementation. S 
was highly inspired to keep up with further yoi 
projects having acquired sufficient knowledge a 
lots of new friends.
1. Service management is an essential part of 
have any effect on the development of the soc 
business issues._ 
___
_____
2. Companies have a few solutions in offering their 
4. Welfare of the country depends on ser 
service._________________
management.__ 
_____
3. Development of service management doesn’t