Tashkent university of information technologies named after muhammad al-khwarazmi

High expectations
With e-government and the new IT as its catalyst in Germany and beyond, the connected spectrum of expectations is broad.5 The following catalog contains only the most significant points:
• improvements of effectiveness: the impact of political-administrative action is to be optimized. This may be realized through the setup of IT-based information and reporting systems for administrative governance or by means of Internet-based integration of citizens into working on current societal problems.
• efficiency gains: the cost-effectiveness of political-administrative action is to be increased. On the one hand, this is to be realized by shifting the administrative front office onto the PCs of citizens, and on the other hand particularly by elimination of discontinuities between different media and the optimization of production chains by utilizing IT as an organizational means in and between administrations.
• improvements of citizen service: the administration is to better account for citizen demands through new forms of service delivery enabled by using IT as a communicative, cooperative, and organizational means. In this context the issue of nonstop government is also being addressed which seeks to commit the public administration to provide 24-hour service, or the issue of one-stop government which aims to provide administrative services from a single source, providing digital services to citizens via live-event portals. These portals are characterized by bundling many different services, anticipating individual life events such as birth, school enrollment, military service, commencing employment, unemployment, self-employment, house building, and retirement.
• expansion of information access to political matters and improvement of the transparency of political-administrative actions: government Internet portals shall not only provide the citizenry with the raw data about, for instance, social conditions or government performance, but also with information about current political processes.
• enhancements to responsiveness regarding governance action: especially the feedback relations between elected representatives and the represented should be intensified.
• improvements in the area of public participation: network communications should not only be used to include the citizenry increasingly into democratic processes at the levels of information and discourse, but also to enlist it more strongly than before on the level of political decision-making.
• enhancements of legitimacy and acceptance: the enrichment of public participation enabled by e-government is also seen as an instrument to increase the legitimacy and acceptance of political-administrative action.
• improvement of work conditions: in the interest of administrative staff, fragmented functions are to be integrated under the framework of organizational reengineering in order to achieve effects connected with such concepts as job enlargement and job enrichment.
• safeguarding the lawfulness of administrative action: in a period where law-oriented administration is increasingly being criticized for its high use of resources and its bureaucratic rigidity, new IT is regarded as a basis for more effective and efficient ways to maintain legality. At the center of attention are the opportunities provided by audit systems, document management systems, and workflow management systems as means for control and documentation of administrative procedures.